At ZenithLifestyleStore, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product. Please review the following guidelines for our refund policy:
Return Eligibility
Returns are accepted within 30 days of purchase for items in their original condition, with all tags and packaging intact.
Non-Returnable Items
Certain items are non-returnable, including custom-made products, and personal care items.
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven't received a refund, first check your bank account, then contact your credit card company or payment provider. If you've done this and still have not received your refund, please contact us at sobantumillicent@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at ZenithLifestyleStore@gmail.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our refund policy, please contact us at ZenithLifestyleStore@gmail.com.